Running a 24/7 business—whether it’s a food and beverage, a service rental, or a department store—poses many challenges. You need to make sure that you address and manage the common concerns of businesses of this nature.
Safety and security
You need to pay even more attention to security when you’re operating round the clock. Have a quick response to scenarios as minor as an emergency glass repair or power interruption. You should also have security guards on shifting schedule and invest in security systems. Tighten your overall security measures.
Being open 24/7 to meet the demands of your customers means having adequate support staff. You need to make sure that your business is well manned at all times but at the same time, you can’t expect your personnel to clock in additional hours in a single shift. That’s unfair and will compromise your employees’ health, which could even be more detrimental to your business.
Next to giving priority to your employees’ well-being, you need to check on them regularly. You need to keep your employees happy even if they would have to render night shifts at a time. They need to feel that they are not treated like machines. Design a program that will allow them to develop their skills and have a career progression. Offering monetary and non-monetary rewards and incentives would also boost their morale.
As a business that caters to the needs of mostly the young generation whose needs should be satisfied immediately, you must be well prepared. To be able to provide a consistent service to your customers, you have to intensify your security, meet the staff requirements, and prioritise your employees’ health and well-being.