You Mean You Don’t Have an 800 Number Yet? Why Not?

Customer service and aftersales support are big brand boosters. Forget the perfectly curated Instagram or paid social media posts — being able to take care of your current clients is still the best way to gain brand ambassadors.

An 800 number is one of the best ways to do that.

Customer Service AgentSo, why don’t you have one?

For brick and mortar businesses that rely on local clients, an 800 number is a reputation enhancer. It basically says: “Call us, wherever you are, on us. We’re here to provide your needs.”

But, aren’t these things really expensive? Well, they used to be. Now, says thanks to VSAT systems, voice over internet protocol (VoIP), and digital telephony, vanity numbers have become quite accessible.

So, where do you get one?

Acquiring vanity numbers is the same with VoIP companies. They rent the toll free number on your behalf through the FCC.

Do these cover long distance calls?

The magic of VoIP is that long distance only applies to international calls. Unlike traditional phones, VSAT systems and VoIP setups use the Internet, which basically makes the distance from one phone to another the same, so you don’t pay long distance.

How much does it cost?

The cost depends on the number and subscription plan you have. But, what’s great is that you don’t have to pay for your toll free number if no one calls for that month. With a digital private branch exchange or PBX, you can immediately transfer your call to another number, cutting down on costs.

What’s the bottomline here?

Basically, toll free numbers are very nice to have and build up your reputation for great customer service. You cater to both the tech-savvy and tech-challenged, which gains you word-of-mouth marketing on both digital and in-person meetings.